This is Avon's third corporate responsibility (CR) report. Previous reports were published in 2004 and 2009 and are available to download here. Data and case studies contained in this report pertain to calendar year 2010 (January 1 – December 31), except where otherwise indicated or where intermediary updates are made, and indicated, prior to the next full report. All references to currency are in U.S. dollars, unless otherwise noted. This report is presented in an interactive, online format to better inform and engage stakeholders and allow for more frequent updates, as well as to limit the environmental impact of a full-printed report. The "Build My Report" function allows the creation of a customized report in PDF format for interested stakeholders.
The boundaries of this report cover the core business of Avon Products, Inc., including its manufacturing operations, administrative offices and distribution facilities. Avon sells product in more than 100 markets, with direct-sales operations in 64 countries and territories, and distributes products in 41 more through third-party distributors. The majority of Avon's core business involves products within the beauty category – including cosmetics, fragrance and toiletries (also referred to as CFT). In 2010, Avon sold its Japan business and revenue figures for 2009 and 2010 have been restated to exclude Avon Japan revenues. Updated figures can be found here.
The report covers mainly company-owned and operated operations, including manufacturing sites of the company's CFT products; unless noted, the report data does not cover contract manufacturing facilities where all non-CFT products are produced, such as jewelry, apparel, home, gifts, toys, fitness and decorative products, although these facilities are covered under the Avon Supplier Code of Conduct, which was revised and strengthened in 2010-2011.
The report highlights the company's CR efforts and its progress against existing goals and strategies for improving environmental, social and governance performance. Report content focuses on topics that are most material to Avon and to its stakeholders, including Associates (employees), independent Sales Representatives, customers, investors, local communities, nonprofit partners, government regulators, and special interest or advocacy groups represented by nongovernmental organizations (NGOs).
This report was produced in accordance with the Global Reporting Initiative (GRI) G3 Sustainability Reporting Guidelines. Avon has self-declared an application Level B for its 2010 report. Please refer to the GRI Content Index for a listing of all standard disclosures covered in this report.
An internal review of all data and assertions contained in this report was conducted by Avon to ensure accuracy of the content. Avon does not have a policy regarding external assurance, nor was this report externally verified by an independent third party.
The company's goal is to publish a new report every two years, while continually updating the online report content as new developments and performance data become available, or relevant news or achievements arise.
Avon encourages its stakeholders to provide feedback on the topics covered in this report. Please submit any questions or comments on the report to the company by e-mail at firstname.lastname@example.org.